H&M Sales Advisor (Seasonal) - Santa Barbara

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience.
• Engage with customers to offer personalized service and promote products.
• Share fashion trends, stories, and product information to enhance the customer experience.
• Actively promote and sell products, including the Customer Loyalty App (Hello Member) and sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial or operational actions to meet sales targets.
• Stay updated on fashion trends, competitors, and relevant influencers.
• Share service, fashion, and operational knowledge with colleagues.
• Follow procedures, routines, and legal requirements in all store areas.
• Give and receive feedback to support team development.
• Participate in onboarding, training, and courses for role development.
• Complete the full garment cycle, including unpacking, refilling, and steaming.
• Maintain fitting room and checkout areas according to best practices.
• Contribute to a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays.
• Ensure good stock levels through replenishment routines.
• Maintain in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect).
• Assist with store opening and closing procedures.
• Follow all health, safety, and legal guidelines applicable to the role.

Requirements

• Passion for fashion and in-store customer experience.
• Communicative, creative, curious, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a fast-paced, team-oriented setting.
• Customer service experience in fashion, retail, or related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs.
• Company-matched retirement plan.
• Paid leave programs and paid time off, including a community service day.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career development opportunities.

Pay

Sales Advisors are paid an hourly rate of $17.50.

This job posting highlights key responsibilities and requirements but may not be all-inclusive. Additional duties may be assigned at the company’s discretion.