H&M Sales Advisor - Ross Park Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide support and guidance. You’ll use your fashion and product knowledge to give customers relevant information for the best experience, work on garment refill and care, maintain presentation, and contribute to a clean and tidy sales floor and back‑of‑house while collaborating with the store team.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience, supporting them with direct service.
• Engage in conversations with customers to deliver outstanding service.
• Guide customers through fashion trends, stories and products across all store areas.
• Effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with store management.
• Stay up‑to‑date with fashion trends, styles, brands, competitors and influencers, and share relevant information with customers.
• Retain and share service, fashion and store‑operations knowledge with colleagues; give and receive feedback.
• Follow all procedures, routines and legal requirements in all store areas.
• Participate in onboarding, introductions, trainings and courses relevant to the role and future development.
• Complete the full garment cycle from unpacking and refill to steaming, ensuring proper garment care.
• Operate fitting‑room and checkout areas according to best practices.
• Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Support garment presentation, execution and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Use in‑store OMNI services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
• Support opening and closing of the store.
• Follow all health‑and‑safety guidelines and applicable legal requirements.

Qualifications

Passionate about fashion and motivated to give customers a great experience. Communicative, creative, curious, flexible, decisive and action‑oriented. Enjoy working in a collaborative and dynamic environment.

• Sales experience in a dynamic, collaborative environment.
• Customer service experience in fashion, retail or other service‑related industries.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, company‑matched retirement plan, paid‑leave programs, paid time off and a community day for local service.
• Employee discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound) in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive, values‑driven workplace that supports diverse backgrounds and personal style expression.

Pay

Hourly, non‑exempt position. Pay Rate: $15.50 per hour.

Company Description

H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. The business idea is fashion & quality at the best price in a sustainable way.

Inclusion & Diversity

H&M Group is committed to creating inclusive, diverse and equitable workplaces. Recruitment considers all diversity dimensions, and the process aims to be fair and unbiased. Employees are encouraged to be themselves at work.