H&M Sales Advisor - Philadelphia Mills Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Customer Sales & Profit: Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service; willingness to engage and have conversations with customers to provide excellent service; guide customers through our fashion trends, stories & products in all areas of the store; ability to effectively promote and sell our products to customers; actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives; representing yourself and the H&M brand positively during all customer interactions; support with commercial or operational actions to reach sales targets with store management team.
• Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; use your product & fashion knowledge to share relevant information to customers.
• Team & Development: Retain and share your service, fashion and store operations knowledge and skills with colleagues; follow all procedures, routines, and legal requirements in all areas of the store; give & receive feedback with your colleagues to learn, develop & support each other; participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development.
• Retail Operations / Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming and ensure good garment care; operate fitting room and checkout areas according to best practice & processes; contribute to a clean and tidy sales floor and back of house (including stockrooms); support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines; ensure good stock levels with replenishment routines on sales floor; upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc); support with opening and closing of the store; following all H&S guidelines and legal requirements applicable to role and responsibilities.

Qualifications

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment.

• Sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion