H&M Sales Advisor - Oakland Mall

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience.
• Engage with customers to offer personalized service and promote products.
• Share fashion trends, stories, and product information with customers.
• Promote and sell products while representing the H&M brand positively.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Support commercial or operational actions to meet sales targets.
• Stay updated on fashion trends, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues.
• Follow all store procedures, routines, and legal requirements.
• Give and receive feedback to support team development.
• Participate in onboarding, training, and courses for role development.
• Complete garment care tasks, including unpacking, refilling, and steaming.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays.
• Ensure stock levels are maintained through replenishment routines.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal guidelines applicable to the role.

Qualifications

• Passion for fashion and in-store customer experiences.
• Motivated by delivering excellent customer service.
• Communicative, creative, curious, and action-oriented.
• Enjoys working in a collaborative and dynamic environment.
• Sales experience in a fast-paced, team-oriented setting.
• Customer service experience in fashion, retail, or related industries.

Skills

• Fashion and product knowledge.
• Ability to engage with customers and promote products effectively.
• Strong communication and teamwork skills.
• Flexibility and adaptability in a retail environment.
• Attention to detail in garment care and store presentation.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive health insurance, wellness, and family support programs.
• Company-matched retirement plan.
• Paid leave programs and paid time off, including a community service day.
• Access to Colleague Resource Groups (CRGs) for networking and community.
• Global career development opportunities.
• Local market-specific perks and benefits (varies by country and employment type).

Pay

Sales Advisors are paid an hourly rate of $14.50 per hour.

Schedule

This is an hourly, non-exempt position.