H&M Sales Advisor - Crocker Park Mall

About the Role

As a Sales Advisor, you’ll provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You’ll use your fashion and product knowledge to give customers the information they need for the best experience, work on garment refill and care, maintain presentation, and contribute to a clean and tidy sales floor and back‑of‑house while collaborating with the store team.

Responsibilities

• Welcome and guide customers through the store and omni‑channel experience, providing direct customer service.
• Engage in conversations with customers to deliver excellent service and promote fashion trends, stories, and products.
• Effectively promote and sell products, including the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Support commercial and operational actions to reach sales targets with store management.
• Stay up‑to‑date with fashion trends, styles, brands, competitors, and relevant influencers, and share this knowledge with customers.
• Retain and share service, fashion, and store‑operations knowledge with colleagues; give and receive feedback.
• Follow all procedures, routines, and legal requirements in all store areas.
• Participate in onboarding, training, and development courses relevant to the role.
• Complete the full garment cycle: unpacking, refill, steaming, and ensure proper garment care.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and tidy sales floor, back‑of‑house, and stockrooms.
• Support garment presentation, execute attractive merchandise displays, and maintain clear trends and stories per visual and commercial guidelines.
• Ensure good stock levels through replenishment routines on the sales floor.
• Utilize in‑store omni‑services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
• Assist with opening and closing the store while following health & safety guidelines.

Qualifications

• Passionate about fashion and creating a great in‑store experience.
• Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and action‑orientation.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative setting.
• Customer service experience in fashion, retail, or other service‑related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
• Participation in the H&M Incentive Program (HIP).
• Comprehensive global benefits including health insurance, wellness and family support programs, company‑matched retirement plan, paid leave, and a community service day.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive workplace encouraging authentic self‑expression.
• Opportunities for career growth within a large global talent community.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. The company values diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability, and integrates diversity considerations throughout the recruitment process.

Pay

Hourly, non‑exempt position with a pay rate of $14.50 per hour.

Company Description

H&M is a fashion brand offering the latest styles, designer collaborations, and affordable wardrobe essentials, delivering fashion and quality at the best price in a sustainable way.