H&M Sales Advisor-Coolsprings Galleria

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to offer personalized service, share fashion trends, and promote products.
• Actively sell products and promote the H&M Customer Loyalty App (Hello Member) and sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial and operational actions to meet sales targets.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers to share with customers.
• Share service, fashion, and operational knowledge with colleagues and participate in feedback sessions.
• Follow all store procedures, routines, and legal requirements.
• Participate in onboarding, training, and development programs relevant to your role.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Ensure good stock levels through replenishment routines.
• Maintain in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Follow all health, safety, and legal guidelines applicable to the role.

Requirements

• Passion for fashion and a strong interest in H&M’s in-store offerings.
• Motivation to deliver an excellent customer experience.
• Communicative, creative, curious, and action-oriented with a collaborative mindset.
• Flexible, decisive, and comfortable working in a dynamic environment.
• Sales experience in a collaborative setting, applicable to this role.
• Experience in customer service within fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, and paid leave programs.
• Paid time off, including a community day for local volunteer work.
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities.

Pay

Hourly pay rate of $16.00 per hour for Sales Advisors.

About the Company

H&M is a fashion brand offering the latest styles, designer collaborations, and affordable wardrobe essentials. Our business idea is to provide fashion and quality at the best price in a sustainable way.