H&M Full Time Sales Advisor - Arbor Lakes

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, and actively sell products while offering support and fashion guidance. You'll use your product knowledge to enhance the customer experience and contribute to store operations, including garment care, presentation, and maintaining a clean sales floor.

Responsibilities

• Provide excellent customer service by welcoming, guiding, and assisting customers throughout their in-store and OMNI experience.
• Engage with customers to offer personalized service, share fashion trends, and promote products.
• Actively sell products and promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Maintain up-to-date knowledge of fashion trends, products, competitors, and influencers to share relevant information with customers.
• Complete the full garment cycle, including unpacking, refilling, steaming, and ensuring proper garment care.
• Operate fitting rooms and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays aligned with visual and commercial guidelines.
• Ensure stock levels are maintained through replenishment routines on the sales floor.
• Follow best practices for in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Adhere to all health, safety, and legal requirements applicable to the role.
• Share service, fashion, and operational knowledge with colleagues and participate in feedback sessions for mutual learning and development.
• Participate in onboarding, training, and courses relevant to your role and future development.
• Collaborate with the store team to meet sales targets and support commercial or operational actions.

Qualifications

• Passion for fashion and enthusiasm for in-store customer experiences.
• Strong communication skills, creativity, and curiosity.
• Motivated, flexible, decisive, and action-oriented with a collaborative mindset.
• Sales experience in a dynamic and team-oriented environment.
• Customer service experience in fashion, retail, or other service-related industries.

Benefits

• Staff discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-matched retirement plan, and paid leave programs.
• Paid time off, including a community day for local volunteer work.
• Access to Colleague Resource Groups (CRGs) for networking and community-building.
• Global career development opportunities and training programs.

Pay

Sales Advisors are paid an hourly rate of $16.25.

H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, contact hm.ethicspoint.com and use "Ask a Question."