H&M Department Manager- Mall at Robisnon

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for your store, customers, and colleagues, stay aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

Responsibilities

• Customer Sales & Profit
  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent the H&M brand positively during customer interactions.
  • Identify department strengths and commercial opportunities and act on them.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Ensure customer service is provided in all areas and that the team promotes and sells products.
  • Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
  • Manage the department cost‑efficiently and ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all administrative routines for people and operations correctly.
• Fashion & Trend Awareness
  • Stay up‑to‑date with fashion scenes, trends, tendencies, styles, brands, competitors and relevant influencers.
  • Ensure the team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Responsible for recruitment, onboarding, performance management, upskilling and developing the in‑store team.
  • Complete performance evaluations and succession planning to support business and team needs.
  • Retain and share knowledge and skills with the team.
  • Collaborate and plan with the in‑store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop and support each other.
  • Plan and schedule the team’s work.
  • Communicate regularly with store colleagues through daily, weekly meetings, etc.
  • Ensure all procedures, routines, and legal requirements are followed.
  • Participate in onboarding, trainings and courses relevant to the role.
• Retail Operations / Visual & Commercial Execution
  • Maintain a clean and tidy sales floor and back‑of‑house areas, including stockroom.
  • Ensure high fashion quality, visual and commercial product presentation with proper garment care.
  • Secure good stock levels and provide input on allocation to the Area team.
  • Oversee the full garment cycle—from delivery to presentation—and fitting‑room routines according to internal standards.
  • Maintain and use in‑store OMNI services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
  • Maintain accurate price signage throughout the store following global and local strategies.
  • Update and upkeep back‑of‑house areas for colleagues (key information, health & safety, tidiness).
  • Responsible for opening and closing the store daily.

Qualifications

To be successful as a Department Manager, you should be a strong leader who enjoys responsibility for others. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Benefits

• 25% staff discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
• Participation in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday and parental pay.
• 401(k) retirement plan with company match.
• Commuter benefits, health and dependent care FSA.
• Additional voluntary benefits.
• Wellbeing programs, including health insurance, wellness and family support, paid leave, and a community service day.

Pay

Expected base salary range: $22.56 – $27.09 hourly (non‑exempt, hourly). Compensation may vary based on qualifications and may be adjusted in the future.

Inclusion & Diversity

H&M values diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability. The company is committed to inclusive, diverse, and equitable workplaces, and considers all diversity dimensions in recruitment. Employees are encouraged to be themselves, and the organization provides Colleague Resource Groups for community and networking.