H&M Department Manager - Golden Triangle Mall

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers, and colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

Responsibilities

• Customer Sales & Profit:
  • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent H&M positively during customer interactions.
  • Identify and act on commercial opportunities in your department.
  • Establish and analyze sales and budget goals, creating plans to optimize results.
  • Ensure customer service is provided in all areas and that the team actively promotes and sells products.
  • Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Manage the department in a cost-efficient way.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all admin routines for people and operations correctly.
• Fashion & Trend Awareness:
  • Stay updated on the fashion scene, trends, styles, brands, products, competitors, and influencers.
  • Ensure the team provides product and fashion knowledge during customer interactions.
• Team & Development:
  • Responsible for recruitment, onboarding, performance management, upskilling, and developing the in-store team.
  • Complete performance evaluations and succession planning.
  • Retain and share knowledge and skills with the team.
  • Collaborate with the in-store Visual Merchandiser team.
  • Give and receive feedback to support development.
  • Handle team planning and scheduling.
  • Communicate regularly with store colleagues to inform, motivate, and inspire.
  • Ensure all procedures, routines, and legal requirements are followed.
  • Participate in relevant onboarding, trainings, and courses.
• Retail Operations/Visual & Commercial Execution:
  • Maintain a clean and tidy sales floor and back of house, including stockroom areas.
  • Ensure high fashion quality, visual, and commercial product presentation with good garment care.
  • Manage stock levels and provide input on allocation.
  • Oversee the garment cycle from delivery to presentation and fitting room routines.
  • Maintain in-store OMNI services and tech tools (e.g., Instore Care App, Click & Collect, Smart Store).
  • Balance and maintain price signs according to global and local strategies.
  • Update and maintain BOH areas for colleagues.
  • Responsible for opening and closing the store daily.

Qualifications

To be a successful Department Manager, you’ll be a strong leader who enjoys taking responsibility for others. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition, and truly customer-centric.

Benefits

• 25% Staff Discount
• Medical, Pharmacy, Vision, and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday, and Parental Pay
• 401K
• Commuter Benefits, Health and Dependent Care FSA
• Additional Voluntary Benefits

Compensation: Expected base salary range is $23.56 - $27.09 hourly.