GxP Lab Computing Analyst

Location: Southeast U.S. – Multiple locations. This role will require regular presence at client sites in the designated areas. This role is not eligible for relocation assistance.

About the role

The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology, and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. They will work with business users and managers of customers in conjunction with the internal Zifo support team.

Responsibilities

• Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation
• Manage lab computing aspects of installing new, retiring, and relocating equipment
• Implement Windows-based security
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for field service engineers and external vendors
• Provide technical subject matter expertise for new system validation and change management efforts
• Document procedures, policies, troubleshooting, and best practices
• Create and maintain a physical inventory of lab equipment, PCs, software, and any other information pertinent to the environment, if applicable
• Perform system preventative maintenance based on the client's schedule, if applicable

Requirements

• Bachelor of Science in computer science, life science, or equivalent industry experience
• 3+ years of relevant technical experience, including (but not limited to): Windows technologies, networking, remote computing, and backup systems
• Experience with virtual machine support (preferred)
• Experience with scientific instrumentation (preferred)

Skills

• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex instrument and technology issues
• Strong oral and written communication skills
• Ability to identify, track, and complete tasks for multiple projects
• Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code

Benefits

• Competitive compensation package
• Accrued vacation
• Medical, dental, and vision insurance
• 401k with company matching
• Life insurance
• Flexible spending accounts

About Zifo

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals, and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.

We look for backgrounds in Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology, etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.