Gun Vault Specialist

About the Role

The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to firearms, ensuring safe handling and adherence to all company, state, and federal firearms regulations. This role involves acquiring and disposing of firearms, maintaining ATF-required ARMS records, and ensuring accurate firearms inventory. Additionally, the Specialist provides counter sales and customer service for firearms and other hunting merchandise.

Responsibilities

• Physically and systematically receive/acquire incoming firearms using ARMS systems by close of business each day.
• Verify gun accuracy against receiving documents and manifests.
• Dispose of firearms shipped/transferred to licensed dealers or stores, verifying disposition data from Electronic 4473 to ARMS by close of business each day.
• Conduct monthly firearms audits.
• Ensure proper completion of ATF-required forms and applicable state forms for background checks, certifying and screening all potential firearm transfers for legality.
• Comply with waiting periods or other state requirements and prevent straw purchases.
• Participate in ongoing training, including firearms and shooting product information, systems training, compliance-related training, and selling skills/techniques.
• Safely acquire and dispose of firearms using company protocols, ensuring error-free completion of all forms.
• Properly store, locate, clean, and prepare firearms for retail sale.
• Replenish firearms to the sales floor, package and ship firearms in accordance with federal/state laws, and safely check/clear firearms received from customers or shipments.
• Mount accessories/optics to firearms.
• Maintain a clean, neat, and well-stocked work area.
• Provide world-class customer service, assisting customers in making buying decisions by identifying needs and making product recommendations.
• Promote programs such as CLUB membership, VOC, and In-Store Pickup.
• Demonstrate products to customers.
• Organize and maintain firearms within the retail store, including the Gun Counter, Fine Gun Room/Gun Library, and Gun Vault.
• Maintain visual standards through restocking, remerchandising, and cleaning fixtures.
• Maintain cleanliness in the department and back room, including proper facing of firearms tags and performing opening/closing duties.
• Set and maintain all advertisements related to firearms, ensuring knowledge of advertised sales, pricing, and signing.
• Replenish product on shelves per merchandising guidelines.
• Assist with seasonal floor merchandise moves.
• Respond promptly to all ATF or State Firearm Trace Requests.
• Assist with training store outfitters as requested by management.
• Remain a product "expert" through ongoing product knowledge training.
• Follow all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• 2 to 4 years of experience in retail.
• Must be 21 years of age or older.
• Must be able to legally own and possess firearms under federal and state law.

Skills

• Ability to understand, recall, and follow complex compliance regulations.
• Experience with customer service and sales of firearms and other hunting merchandise.
• Proficiency in completing 4473 and state paperwork.
• Knowledge of GCA, ARMS, acquisitions, and dispositions of firearms.
• Expertise in firearms and ammunition.
• Knowledge of ATF and state regulations regarding firearms and ammunition.
• Experience in inventory control.
• Ability to safely handle firearms.
• Understanding of retail operations and computer systems.
• Ability to handle and stock merchandise.

Physical Requirements

• Regularly walks, stands, lifts up to 50 lbs, and performs computer work.
• Seldom/never sits.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.