Guitar Technician (Luthier) Store 616

POSITION OVERVIEW

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

Responsibilities

• Provide perform maintenance and repair services on customer-owned instruments
• Absorb and maintain store owned gear, as requested
• Complete warranty repair work
• Interact with customers, ensuring a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Additional duties as assigned

Requirements

• Skilled understanding of repairing Guitars
• Foundational product knowledge on Guitar Center products

Benefits

• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options

Qualifications

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate info and techniques so that they are retained.

Skills

• Customer Focus
• Initiative
• Selling
• Training

Benefits

• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options

Pay

Pay Rate: $11.00hr - $16.50/hr plus commission depending on background and experience. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Schedule

N/A