Guitar Technician (Luthier) Store 455

About the role

POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

Responsibilities

• Interact with customers, ensuring a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Maintain store owned gear, as requested
• Complete warranty repair work
• Additional duties as assigned

Skills

• Customer Focus: Understands customer service principles, able to provide an excellent customer experience, approachable, genuine, knowledgeable, encouraging, passionate, committed to helping customers, able to step in to handle customer service issues
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them; able to learn quickly and take positive action without being requested; able to develop knowledge and skills including product, store operations, sales, and leadership
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques
• Training: Able to effectively train learners and communicate info and techniques so that they are retained

Requirements

• Skilled understanding of repairing Guitars

Preferences

• Foundational product knowledge on Guitar Center products

Benefits

• Gig leave – take time off to share your music with the world and return after your tour
• Medical, Dental, Vision
• 401K plus company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options