Guest Services Usher Event Staff - Talladega Superspeedway

Responsibilities

• Checking your area before gates open to make sure all is in cleanly and in working order
• Greet and welcome each guest and thank each guest as they leave the event
• Have a strong understanding of the Talladega Superspeedway stadium layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
• Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner
• Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues
• Affixing guests with the location of their seats
• Enforce Speedway policies and procedures
• Verify credentials to control access into restricted areas
• Look for opportunities to enhance the guest experience
• All other duties assigned by Usher Team Leaders, and TSS Management

Qualifications

• Ability to review written and electronic materials (Tickets) in both digital and physical format
• Must be friendly, enthusiastic, and personable
• Customer service experience preferred
• Strong communication skills
• To memorize layout of Talladega Superspeedway in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
• Ability to work in a faced paced & high stress environment
• Ability to be on feet for extended periods of time (8-12 hours)
• Ability to work outside in variable seasonal weather conditions
• Ability to work with others and take direction
• Must follow dress code and have a clean, presentable appearance at all times

Dates/Hours Needed

Main events run May and October with possible smaller events throughout the year. Shift length: 8-12 hours depending on specific event needs and event conditions.