Guest Services Transporter

About the role

Radiology transportation exists to provide appropriate transportation enabling our patients to receive diagnostic and/or therapeutic treatment. Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units. Monitors outpatient waiting times and facilitates communication between the patient and department as to the status of their situation. Provides good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.

Responsibilities

• Transportation: Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units.
• Is aware of the patient’s condition and alerts nursing and other staff of changes as necessary.
• Transports patients from Critical Care Units with attachments needed to support patients.
• Reads gauges on oxygen tanks and determines whether there is a problem with tanks.
• Hooks up oxygen with correct flow maintained.
• Changes gauges on E Cylinders.
• Ensures availability of filled oxygen tanks as needed.
• Alerts to isolation situations and follows isolation policies.
• Reports special handling of patients and provides the information to the appropriate sections and escort desk.
• Transports patients alone without the aid of nurse/technologist, necessitating training in Heartsavers.
• Knows the procedure for each hospital area as to where transport handoff communication tool, chart and patient needs to go.
• Uses all transport equipment correctly and knows how to use all features of the equipment.
• Identifies problems with equipment and reports them so the problem can be repaired.
• Follows patient restraint policy.
• Transports patients’ medical equipment (IVACs, medicine pumps, chest tubes, etc.) in a safe and responsible manner.
• Identifies problems with IVACs and reports them to the appropriate person.
• Identifies, reports and assists in resolving transportation issues.
• May assist in interviewing and selection process of new employees.
• Equipment Tech: Monitors oxygen and transportation equipment to ensure proper function. Locates equipment, gets equipment repaired and cleans equipment.
• Follows policies for transporting patients from certain units (e.g., telemetry areas).
• Returns all equipment to appropriate area after transport trip is completed. Cleans equipment, locates equipment, reports equipment needing repair.
• Monitors outpatient waiting room for patients that have been waiting more than 15 minutes and facilitates communication between the patient and department as to the status of their situation.
• Acts as a resource person for nursing, radiology staff, and lab, and controls the flow of transportation trips for any area within the facility.
• Provides good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.
• Uses service recovery as appropriate when patient expectations are not met.
• Observes patients’ ability to be transported and ensures procedure is followed as ordered (e.g., chair or stretcher).
• Assists with outpatient EKGs if a member of the Cardiopulmonary Department is not available to prevent delays in patient treatment.
• Does not discuss personal business in front of a patient.
• Is attentive and polite to the patient. Is professional, pleasant and receptive to patients and other customers.
• Acts as a role model for customer service within the facility.
• Education: Meets mandatory Heartsavers requirement. Attends mandatory classes as necessary. Participates in total orientation for escorts (Preceptors). Assists with in-service classes for peers (Preceptors). Assists with training of new employees (Preceptors). Transports patients in a safe, effective and efficient manner to and from any department in the hospital.
• Clerical: Records data such as times of calls for transports and times patients are delivered to the appropriate areas. Communicates effectively with escorts, technologists and nursing regarding patient status. Documents patient status changes in transportation, mode of travel or equipment needed, type of isolation or special considerations on transport card. Ensures that hand-off communication occurs with each transportation.

Requirements

• High School Diploma or GED, required.
• 1 year of Clinical experience, preferred.
• Ability to successfully complete generic and department-specific skills validation and competency testing.