Guest Services Team Member | Part-Time | Charleston Coliseum and Convention Center

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
• Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
• Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
• Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
• Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
• Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
• Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
• Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
• Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.

Qualifications

• A High School Diploma or G.E.D.
• 1 to 2 years of related experience
• Ability to follow instructions and work in a fast-paced environment
• Strong verbal and written communication skills
• Ability to handle stressful situations
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Extensive time spent with moderate to loud noises
• Frequent bending, standing for long periods of time and walking of the building
• Must be able to adhere to venue policies, procedures, and safety regulations at all times