Guest Services Team Member | Part-Time | Blue Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

Blue Arena at The Ranch Events Complex, located in Loveland, Colorado, is a 6,800-seat multi-purpose venue, which opened in September 2003, and is home to the Colorado Eagles of the American Hockey League. The arena, owned by Larimer County and managed by Oak View Group, is part of a larger 374,000 square-foot fairground complex called The Ranch. This multipurpose facility hosts hockey, basketball, football, family shows, rodeos, concerts, trade shows, and various other events. Blue Arena is less than an hour's drive from Denver and Cheyenne, serving as the focal point for sports and entertainment in Northern Colorado.

Responsibilities

• Provide friendly and helpful direction to patrons.
• Ensure that the section of responsibility is clean and that all physical equipment is in good working order.
• Monitor the assigned section closely throughout the event to serve all guests and respond to any “trouble situation.”
• Check all passes, credentials, and tickets for the correct location, date, and time.
• Maintain a safe environment at all times for guests.
• Enforce all Events Center policies and procedures.
• Prepare for each event by acquiring all pertinent show information.
• Operate the ticketing system, ticket scanners, and turnstiles correctly.
• Move patrons through the gates and lines of access as quickly as possible.
• Visually inspect guests for bottles, cans, or any other prohibited items.
• Direct patrons through the proper entrances and public access areas.
• Prevent entrance to emergency exit doors and non-public access areas.
• Ask for and utilize event supervisors and management staff for assistance when needed; report all suspicious behavior.
• Greet and provide direction and assistance to club and suite guests while protecting their limited access areas.
• Greet incoming guests and accommodate their needs and requests.
• Perform related duties and responsibilities as required.

Qualifications

• Previous experience in a guest services role or similar is preferred.
• High school diploma or GED.
• Excellent communication skills.
• Strong attention to detail to check passes and credentials.
• Ability to interact with guests and staff on a professional basis.
• Ability to work a flexible schedule, including nights, weekends, and select holidays.

Pay

$16.00 per hour.

Benefits

• 401(k) Savings Plan with matching.
• One hour of accrued paid leave per 30 hours worked, up to 48 hours per year (for part-time, seasonal, and internship employees).