Guest Services Supervisor

About the Role

The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, rentals, slip sales, cash management and inventory management, and setting world‑class customer service standards. The role supports front‑line operations of multiple service marinas, including fuel dock, pump‑out, and arriving/departing boats, while complying with all company policies, procedures, and legal requirements.

Responsibilities

• Assist in directing Guest Services team operations under the supervision of the General Manager or Guest Services Manager, ensuring world‑class customer service.
• Facilitate training for the Guest Services team to promote sales, rentals, and uphold Suntex Marinas’ service standards.
• Ensure marina customers are satisfied with the services provided.
• Maintain the rental fleet and water‑sports equipment in clean, perfect working order to deliver the best guest experience on the water.

Requirements

• Bachelor’s degree preferred.
• Excellent interpersonal and outstanding communication skills.
• Highly organized and detail‑oriented.
• Proficient in Microsoft Office products.
• Physical ability to independently lift, carry, push, and pull up to 30 pounds.
• Ability to swim or willingness to wear a personal flotation device in emergencies.
• Capability to perform frequent simple grasping, fine manipulation, repetitive hand and arm movements, occasional squeezing, and overhead reaching.
• Flexibility to work varied hours, including weekends and holidays, based on property needs.