Guest Services Staff | Part-Time | The Crossover

About the role

The Guest Services Staff is responsible for the Front Information Desk, greeting guests, answering questions, checking in vendors, accepting and logging deliveries, and performing various support tasks for the administration office, staff, and facility. This role pays an hourly rate of $11.00-$15.00.

Responsibilities

• Provides information about the facility to guests
• Responds to inquiries regarding services, facilities, programs, and events
• Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints
• Operates computerized public information and reservation systems in an efficient and accurate manner
• Responds to customer inquiries via telephone, in person, and/or in writing as required
• Performs a variety of office clerical support activities
• Keeps supervisor and other appropriate staff informed of problems or other matters
• Interpret and enforce ice arena rules for customers
• Collect fees and record in software
• Other duties and responsibilities as assigned

Qualifications

• High school diploma or GED preferred
• Previous experience in guest services is a plus
• Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed
• Ability to follow basic instruction and direction
• Excellent customer service and communication skills
• Strong organizational and computer skills
• Ability to accurately operate reservation systems, process payments, maintain records, and perform general clerical and administrative tasks

Benefits

Benefits for Part-Time roles include 401(k) Savings Plan and 401(k) matching.

About The Venue

The Crossover is a world-class facility specifically designed for sports, wellness, and entertainment, featuring a unique blend of amenities in one location, with no membership fees, and open to the public.