Guest Services Staff | Part-Time | ISU - Stephens Auditorium

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets, ensuring that the proper ticket is being used to gain entry
• Aid fans in locating their ticketed seats
• Be alert and proactive to potential hazards and report incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Aid guests in ADA-accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol
• Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
• Operate magnetometers (walkthrough metal detectors/hand-operated scanners)
• Prevent or diffuse situations
• Maintain order and report suspicious activity
• Provide excellent customer service assistance to internal and external clients

Qualifications

• A high school diploma, GED, or equivalent preferred
• A demonstrated ability to function in a fast-paced, high-pressure environment
• Experience in a public facility highly preferred
• The ability to communicate clearly and concisely
• Strong interpersonal and communication skills
• The ability to work both independently and as part of a team
• The ability to work a flexible schedule, including long hours, nights, weekends, and holidays

Benefits

• 401(k) Savings Plan and 401(k) matching