Guest Services Specialist, Cleanliness

Key Responsibilities

• Immaculate Room Cleanliness: Clean and reset guest rooms meticulously, ensuring no trace of dirt, dust, marks, stains, or odors is left behind. Sanitize all surfaces, especially high-touch areas, and ensure bathrooms are spotless with fresh supplies.
• Functionality Check: Inspect each room thoroughly for any maintenance issues, such as broken fixtures, non-functioning lights, or faulty appliances, and report them immediately for prompt resolution.
• Proactive Problem-Solving: Identify and address potential issues before they affect the guest experience. Whether it's a loose doorknob or a lightbulb that needs replacing, your vigilance ensures no detail is overlooked.
• Public Area Cleanliness: Maintain the cleanliness of public areas, including lobbies, hallways, and restrooms, ensuring they reflect the same high standards as our guest rooms.
• Stock and Supply Management: Keep track of and restock cleaning supplies, toiletries, and other amenities to ensure you always have what you need to maintain excellence.
• Deep Cleaning and Maintenance: Participate in scheduled deep cleaning tasks and periodic audits to ensure even the most hidden areas meet our rigorous standards.
• Continuous Improvement: Stay informed about best cleaning practices through regular training, and always seek ways to enhance the guest experience.

Qualifications

• Detail-Oriented Excellence: An eye for detail and a commitment to ensuring that every room meets our uncompromising standards.
• Proactive Attitude: A problem-solver who anticipates issues before they arise and takes action to fix them.
• Pride in Your Work: A sense of ownership over your assigned room section or floor, coupled with the satisfaction of knowing that your efforts directly contribute to a flawless guest experience.
• Honesty & Trustworthiness: A reliable individual who demonstrates integrity and takes responsibility for ensuring cleanliness and guest satisfaction.
• Strong Communication Skills: The ability to communicate effectively with guests, team members, and management, ensuring all needs and requests are clearly understood and addressed.
• Positive Attitude: A positive and proactive approach to the role, bringing enthusiasm and a can-do spirit to every task.

Benefits

• Competitive Salary: We offer a competitive salary that reflects your skills, experience, and contributions to our success.
• Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.
• PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.