Guest Services & Sales Support

Premier Golf is a golf travel company located in downtown Alpharetta, Georgia offering golf vacations & packages to a multitude of destinations both domestically and internationally. Since our inception in 1989 we have sent over 30,000 clients to the Ryder Cup and become a leader in international golf travel. With recent investment from Your Golf Travel, a UK-based company, we are expanding our products, events, and team.

About the role

The Guest Services & Sales Support position is key in supporting the Senior Management and Sales operation with all sales-related coordination, documentation, and communication to ensure the seamless execution of world-class group travel experiences.

Responsibilities

• Work directly with the Travel Specialist to support all phases of the sales process, from initial proposal creation to post-travel follow-up.
• Prepare detailed client proposals, itineraries, and manifests with 100% accuracy across accommodations, tee times, transfers, and complex international flight logistics.
• Communicate professionally with high-level clients, global suppliers, luxury hotels, and premier golf courses to confirm details and resolve logistical hurdles.
• Maintain organized records of booking progress, deposits, payments, and critical deadlines across multiple client files.
• Create client travel insurance quotes.
• Manage group logistics including arrivals, departures, and bespoke special requests, ensuring manifests align with both client expectations and vendor requirements.
• Partner with operations and accounting teams to ensure a smooth handover of confirmed programs.
• Support marketing efforts by preparing high-end sales decks and proposals using internal templates and CRM systems.

Requirements

• 3–5 years in travel, golf, or hospitality sales support (Luxury or Group Travel experience is highly preferred).
• Strong knowledge of international travel logistics, including airport codes, routing, and documentation.
• A background in golf travel, including familiarity with major destinations, world-class courses, and tournaments, is a significant advantage.
• Proficiency in Google Suite, CRM systems (Zoho), and travel management platforms (VueTrip, Travefy).

Skills

• Exceptional attention to detail with the ability to manage multiple projects and deadlines simultaneously.
• Excellent verbal and written communication skills, comfortable liaising with discerning clients and international partners.
• Self-starter with a collaborative spirit, professional demeanor, and ability to thrive in a fast-paced environment.

Benefits

• Annual EBITDA-based bonus
• Exclusive travel discounts
• Comprehensive health benefits
• Paid Time Off (PTO)
• Paid holidays
• Retirement fund
• Personalized professional development plans