Guest Services Representative - Winter 26-27

About the role

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Responsibilities

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs
• Be able to answer questions, promote and offer information about the resort and surrounding area
• Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
• Aid in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible
• Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ensure everyone enters and exits the resort in an organized manner at the end of a long busy day
• Report complaints and guest concerns to supervisor in a timely manner
• Collect, handle and store ski/snowboard equipment
• Conduct market research surveys with on-site guests when necessary
• Perform other duties as assigned

Qualifications

• High School diploma or equivalent preferred
• Knowledge, Skills & Abilities: Basic computer skills; Knowledge of guest service industry or ski resort industry; Ability to maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events; Ability to be flexible with your schedule and be willing to work weekends, holidays, long hours; Ability to handle and manage confidential information; Ability to possess a professional appearance at all times; Can handle fast paced, potentially high-pressure environment; Excellent verbal communication skills

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasons for Employment

• This position is classified as a seasonal full-time position eligible for the following benefits

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasons for Employment

• This position is classified as a seasonal full-time position eligible for the following benefits

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasons for Employment

• This position is classified as a seasonal full-time position eligible for the following benefits

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasons for Employment

• This position is classified as a seasonal full-time position eligible for the following benefits

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasons for Employment

• This position is classified as a seasonal full-time position eligible for the following benefits

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Enrollment dates differ across the various programs
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasons for Employment

• This position is classified as a seasonal full-time position eligible for the following benefits

Additional Information

• Work environment and physical demands: Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time; Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces; Must