Guest Services Representative SE
for section headings, - for lists,
for prose.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
Let's extract content:
Job posting text:
Department 11100 Wake Forest Baptist Medical Center - Volunteer Services
Status Full time
Benefits Eligible Yes
Hours Per Week 40
Schedule Details/Additional Information Second Shift 2pm to 10:30pm every other weekend.
Pay Range $18.85 - $28.30
Essential Functions
Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
Answers incoming calls in a courteous and helpful manner.
Communicates transportation requests to Shuttle Service, using two-way radio.
Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
Keeps front desk area neat, organized and free of clutter.
Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
Directs volunteers assigned to work at the front desk, utilizing them as needed.
Physical Requirements
Must be able to stand or walk for long periods of time.
Must be able to push/pull wheelchair and or Staxi Chair as required.
Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed.
Must speak fluent English.
Intact sense of sight, hearing and touch.
Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.
Education, Experience And Certifications
High School education required.
Customer service experience required.
Computer and data entry skills required.
Prior experience in healthcare preferred.
Our CommitmenttoYou
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits And More
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Responsible for the operations of the front desk area as well as oversight of the main lobby area.
Greets all who enter the facility in a competent and courteous manner, offering assistance as needed .
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. There's none obvious.
We need to not repeat job title as heading. No Job ID.
We need to include sections only when posting has real specific content. So we can have:
- Pay (h3) with pay range.
- Schedule (h3) with schedule details.
- Benefits (h3) with benefits list.
- Responsibilities (h3) with essential functions list (maybe also include the final line about responsible for operations).
- Requirements (h3) with education, experience, certifications list.
- About the role? Could combine responsibilities and about advocate health? But we have "About Advocate Health" which is about employer, not role. Could we have a section "About the role"? Not really. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include About the role if we have content. We could write a brief description summarizing the role: maybe from the essential functions? But that would be summarizing, which we should avoid inventing or summarizing away detail. However we could just not include About the role section if we don't have explicit content. The posting does not have an "About the role" heading. So we should not create it.
Thus we will have sections: Pay, Schedule, Benefits, Responsibilities, Requirements. Possibly also "About Advocate Health" could be a section "About the company"? Not in allowed headings. But we could treat it as "About the role"? Not accurate. However we could include it as a
under Responsibilities? But it's not about responsibilities. The instruction says to prefer few substantive sections over many thin ones. We could incorporate the About Advocate Health paragraph into a
under Benefits? Not appropriate. Maybe we can create a section "About the role" and put the About Advocate Health there? That would be misrepresenting. Better to omit it? But we must preserve ALL substantive information. So we need to include that info somewhere. We could add a
after the sections, not under a heading? The instruction says output only HTML fragment, we can include
elements without heading? It didn't forbid that. It said use
for section headings, - for any list,
for prose. So we can have prose paragraphs without heading. So we can include the About Advocate Health as a
after the sections, without a heading. That preserves info.
Similarly, the line "Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed ." could be added to Responsibilities as an extra bullet or prose. Since it's similar to essential functions, we can add as another
- under Responsibilities.
Thus final HTML:
Pay
$18.85 - $28.30
Schedule
Second Shift 2pm to 10:30pm every other weekend.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Responsibilities
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
- Responsible for the operations of the front desk area as well as oversight of the main lobby area.
- Greets all who enter the facility in a competent and courteous manner, offering assistance
for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting. Let's extract content: Job posting text: Department 11100 Wake Forest Baptist Medical Center - Volunteer Services Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Second Shift 2pm to 10:30pm every other weekend. Pay Range $18.85 - $28.30 Essential Functions Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times. Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair. Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle. Answers incoming calls in a courteous and helpful manner. Communicates transportation requests to Shuttle Service, using two-way radio. Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns. Keeps front desk area neat, organized and free of clutter. Assists with special projects and other clerical duties as assigned by Volunteer Coordinator. Directs volunteers assigned to work at the front desk, utilizing them as needed. Physical Requirements Must be able to stand or walk for long periods of time. Must be able to push/pull wheelchair and or Staxi Chair as required. Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed. Must speak fluent English. Intact sense of sight, hearing and touch. Able to use critical thinking skills with ability to concentrate and respond quickly under pressure. Education, Experience And Certifications High School education required. Customer service experience required. Computer and data entry skills required. Prior experience in healthcare preferred. Our CommitmenttoYou Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits And More Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed . We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. There's none obvious. We need to not repeat job title as heading. No Job ID. We need to include sections only when posting has real specific content. So we can have: - Pay (h3) with pay range. - Schedule (h3) with schedule details. - Benefits (h3) with benefits list. - Responsibilities (h3) with essential functions list (maybe also include the final line about responsible for operations). - Requirements (h3) with education, experience, certifications list. - About the role? Could combine responsibilities and about advocate health? But we have "About Advocate Health" which is about employer, not role. Could we have a section "About the role"? Not really. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include About the role if we have content. We could write a brief description summarizing the role: maybe from the essential functions? But that would be summarizing, which we should avoid inventing or summarizing away detail. However we could just not include About the role section if we don't have explicit content. The posting does not have an "About the role" heading. So we should not create it. Thus we will have sections: Pay, Schedule, Benefits, Responsibilities, Requirements. Possibly also "About Advocate Health" could be a section "About the company"? Not in allowed headings. But we could treat it as "About the role"? Not accurate. However we could include it as a
under Responsibilities? But it's not about responsibilities. The instruction says to prefer few substantive sections over many thin ones. We could incorporate the About Advocate Health paragraph into a
under Benefits? Not appropriate. Maybe we can create a section "About the role" and put the About Advocate Health there? That would be misrepresenting. Better to omit it? But we must preserve ALL substantive information. So we need to include that info somewhere. We could add a
after the sections, not under a heading? The instruction says output only HTML fragment, we can include
elements without heading? It didn't forbid that. It said use
for section headings, - for any list,
for prose. So we can have prose paragraphs without heading. So we can include the About Advocate Health as a
after the sections, without a heading. That preserves info.
Similarly, the line "Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed ." could be added to Responsibilities as an extra bullet or prose. Since it's similar to essential functions, we can add as another
- under Responsibilities.
Thus final HTML:
Pay
$18.85 - $28.30
Schedule
Second Shift 2pm to 10:30pm every other weekend.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Responsibilities
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
- Responsible for the operations of the front desk area as well as oversight of the main lobby area.
- Greets all who enter the facility in a competent and courteous manner, offering assistance
for prose. So we can have prose paragraphs without heading. So we can include the About Advocate Health as a
after the sections, without a heading. That preserves info. Similarly, the line "Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed ." could be added to Responsibilities as an extra bullet or prose. Since it's similar to essential functions, we can add as another
Pay
$18.85 - $28.30
Schedule
Second Shift 2pm to 10:30pm every other weekend.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Responsibilities
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
- Responsible for the operations of the front desk area as well as oversight of the main lobby area.
- Greets all who enter the facility in a competent and courteous manner, offering assistance