Guest Services Representative (Part-time Flexible Hours)

About the role

The Guest Services Representative at Buckle’s Corporate Office is a part-time position designed for individuals with a busy schedule. This role involves responding to and anticipating guest and store needs, escalating issues as necessary, and handling confidential financial and personal information.

Responsibilities

• Facilitate and manage communication with stores, guests, and other departments to determine their needs and identify if escalation is necessary.
• Navigate multiple computer systems simultaneously to accurately enter information and address inquiries.
• Ask probing questions to meet guest needs and provide general knowledge of Buckle merchandise, including fit and style recommendations.
• Process refunds for out-of-stock or abandoned orders and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
• Utilize Buckle’s POS systems, ecommerce order management systems, AS400, and various IT programs efficiently.
• Maintain documentation of guest concerns and resolution notes.
• Cover duties at switchboard desks in multiple locations and assist visitors at the Corporate Office, adhering to safety and security policies.
• Answer corporate phone lines and transfer callers to the appropriate department/teammate.
• Contribute to the company's mission by providing exceptional customer service and fostering a positive team spirit.
• Perform special projects and other duties as assigned.

Requirements

To succeed in this role, candidates should have a high school diploma or equivalent, one to three months of relevant experience, or a combination of education and experience. Reasonable accommodations may be made to ensure equal employment opportunities.

Qualifications

Reasonable accommodations may be made to ensure equal employment opportunities.

Skills

General knowledge of Buckle merchandise, ability to navigate multiple computer systems, strong communication skills, and proficiency in using various IT programs are essential.

Benefits

Details about benefits are not specified in the job posting.

Pay

The starting hourly rate is $17.00.

Schedule

The position is available Monday-Saturday from 9AM-9PM and Sunday from 9AM-6PM.