Guest Services Representative - Luana Waikiki - Honolulu, HI

Job Purpose

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Must be able to read and write to facilitate the communication process
• Requires good communication skills, both verbal and written
• Must possess basic computational ability
• Must possess basic computer skills
• Extensive knowledge of the hotel, its services and facilities
• General knowledge of the city where hotel is located and its attractions
• Most work tasks are performed indoors
• Temperature is moderate and controlled by hotel environmental systems
• Must be able to stand and exert well-paced mobility for up to 4 hours in length
• Length of time of these tasks may vary from day to day and task to task
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 lbs occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Able to spend extended lengths of time viewing a computer screen
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment

Benefits

• Rate of Pay: $25.46/hour-$27.06/hour
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible spending account
• Life insurance
• Referral program