Guest Services Representative - Homewood Suites Portage, MI

Job Purpose

The Front Desk Agent responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Duties include responding to telephone and in-person inquiries, registering guests, accepting payments, maintaining a house bank, and resolving guest complaints.

Qualifications and Requirements

• High School diploma or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
• Ability to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Basic computational ability
• Basic computer skills
• Extensive knowledge of the hotel, its services and facilities
• General knowledge of the city where hotel is located and its attractions
• Must be able to stand and exert well-paced mobility for up to 4 hours in length
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 lbs occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment

Benefits

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program