Guest Services Representative (Concierge)

Job Description

The Guest Services Representative effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas. They professionally greet visitors and patients upon arrival, ascertain their needs, and direct them accordingly.

• Meets key performance metrics for area and demonstrates compliance with policies/processes.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.

Responsibilities

Provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. Ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. Functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Requirements

• Education: High School Degree or Equivalent
• Work Experience: 0-6 months

Physical Requirements

• Mobility & Posture:
  • Standing: Continuous
  • Sitting: Continuous
  • Walking: Continuous
  • Climbing stairs: Infrequent
  • Working indoors: Continuous
  • Working outdoors (temperature extremes): Infrequent
  • Working from elevated areas: Frequent
  • Working in confined/cramped spaces: Frequent
  • Kneeling: Infrequent
  • Bending at the waist: Continuous
  • Twisting at the waist: Frequent
  • Squatting: Frequent
  • Manual Dexterity & Strength:
    • Pinching operations: Frequent
    • Gross motor use (fingers/hands): Continuous
    • Firm grasping (fingers/hands): Continuous
    • Fine manipulation (fingers/hands): Continuous
    • Reaching overhead: Frequent
    • Reaching in all directions: Continuous
    • Repetitive motion (hands/wrists/elbows/shoulders): Continuous
    • Full use of both legs: Continuous
    • Balance & coordination (lower extremities): Frequent
    • Lifting & Force Requirements:
      • Lift/carry 50 lbs. unassisted: Infrequent
      • Lift/lower 50 lbs. from floor to 36”: Infrequent
      • Lift up to 25 lbs. overhead: Infrequent
      • Exert up to 50 lbs. of force: Frequent

Additional Information

• Selected Positions: Olfactory (smell) function: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Temporary

Cost Center

CC000451 CHS - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

25

Work Shift

Evening (United States of America)

Qualifications

None specified

Benefits

None specified

Pay

Commensurate with experience

Schedule

TBD

Benefits

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Benefits

Not specified

Examples

• Transfer 100 lb. non-ambulatory patient = 50 lbs. force
• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
• Push patient stretcher one-handed = 25 lbs. force

Selected Positions

• Olfactory (smell) function: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

Entity

Medical University of South Carolina

Worker Type

Equal Opportunity Employer

Worker Sub-Type

Employee

Cost Center

Not specified

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

25

Work Shift

Evening (United States of America)

Qualifications

None specified

Requirements

None specified

Physical Requirements

• Mobility & Posture:
  • Standing: Continuous
  • Sitting: Continuous
  • Walking: Continuous
  • Climbing stairs: Infrequent
  • Working indoors: Continuous
  • Working outdoors (temperature extremes): Infrequent
  • Working from elevated areas: Frequent
  • Working in confined/cramped spaces: Frequent
  • Kneeling: Infrequent
  • Bending at the waist: Continuous
  • Twisting at the waist: Frequent
  • Squatting: Frequent
  • Manual Dexterity & Strength:
    • Pinching operations: Frequent
    • Gross motor use (fingers/hands): Continuous
    • Firm grasping (fingers/hands): Continuous
    • Fine manipulation (fingers/hands): Continuous
    • Reaching overhead: Frequent
    • Reaching in all directions: Continuous
    • Repetitive motion (hands/wrists/elbows/shoulders): Continuous
    • Full use of both legs: Continuous
    • Balance & coordination (lower extremities): Frequent
    • Lifting & Force Requirements:
      • Lift/carry 50 lbs. unassisted: Infrequent
      • Lift/lower 50 lbs. from floor to 36”: Infrequent
      • Lift up to 25 lbs. overhead: Infrequent
      • Exert up to 50 lbs. of force: Frequent

Additional Information

• Selected Positions: Olfactory (smell) function: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

Entity

Medical University of South Carolina

Worker Type

Equal Opportunity Employer

Worker Sub-Type

Employee

Cost Center

Not specified

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

25

Work Shift

Evening (United States of America)

Qualifications

None specified

Requirements

None specified

Physical Requirements

• Mobility & Posture:
  • Standing: Continuous
  • Sitting: Continuous
  • Walking: Continuous
  • Climbing stairs: Infrequent
  • Working indoors: Continuous
  • Working outdoors (temperature extremes): Infrequent
  • Working from elevated areas: Frequent
  • Working in confined/cramped spaces: Frequent
  • Kneeling: Infrequent
  • Bending at the waist: Continuous
  • Twisting at the waist: Frequent
  • Squatting: Frequent
  • Manual Dexterity & Strength:
    • Pinching operations: Frequent
    • Gross motor use (fingers/hands): Continuous
    • Firm grasping (fingers/hands): Continuous
    • Fine manipulation (fingers/hands): Continuous
    • Reaching overhead: Frequent
    • Reaching in all directions: Continuous
    • Repetitive motion (hands/wrists/elbows/shoulders): Continuous
    • Full use of both legs: Continuous
    • Balance & coordination (lower extremities): Frequent
    • Lifting & Force Requirements:
      • Lift/carry 50 lbs. unassisted: Infrequent
      • Lift/lower 50 lbs. from floor to 36”: Infrequent
      • Lift up to 25 lbs. overhead: Infrequent
      • Exert up to 50 lbs. of force: Frequent

Additional Information

• Selected Positions: Olfactory (smell) function: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous

Entity

Medical University of South Carolina

Worker Type

Equal Opportunity Employer

Worker Sub-Type

Employee

Cost Center

Not specified

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

25

Work Shift

Evening (United States of America)

Qualifications

None specified

Requirements

None specified

Physical Requirements

• Mobility & Posture:
  • Standing: Continuous
  • Sitting: Continuous