Guest Services Representative (Concierge)

About the role

As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!

Responsibilities

• Professionally greets visitors and patients upon arrival.
• Ascertains patients’ and visitors’ needs and directs them accordingly.
• Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
• Meets key performance metrics for area and demonstrates compliance with policies/processes.
• Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.

Requirements

• Education: High School Degree or Equivalent
• Work Experience: 0-6 months

Physical Requirements

• Mobility & Posture
  • Standing: Continuous
  • Sitting: Continuous
  • Walking: Continuous
  • Climbing stairs: Infrequent
  • Working indoors: Continuous
  • Working outdoors (temperature extremes): Infrequent
  • Working from elevated areas: Frequent
  • Working in confined/cramped spaces: Frequent
  • Kneeling: Infrequent
  • Bending at the waist: Continuous
  • Twisting at the waist: Frequent
  • Squatting: Frequent
• Manual Dexterity & Strength
  • Pinching operations: Frequent
  • Gross motor use (fingers/hands): Continuous
  • Firm grasping (fingers/hands): Continuous
  • Fine manipulation (fingers/hands): Continuous
  • Reaching overhead: Frequent
  • Reaching in all directions: Continuous
  • Repetitive motion (hands/wrists/elbows/shoulders): Continuous
• Lifting & Force Requirements
  • Lift/carry 50 lbs. unassisted: Infrequent
  • Lift/lower 50 lbs. from floor to 36”: Infrequent
  • Lift up to 25 lbs. overhead: Infrequent
  • Exert up to 50 lbs. of force: Frequent
  • Examples:
    • Transfer 100 lb. non-ambulatory patient = 50 lbs. force
    • Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
    • Push patient stretcher one-handed = 25 lbs. force
• Vision & Sensory
  • Maintain corrected vision 20/40 (one or both eyes): Continuous
  • Recognize objects (near/far): Continuous
  • Color discrimination: Continuous
  • Depth perception: Continuous
  • Peripheral vision: Continuous
  • Hearing acuity (with correction): Continuous
  • Tactile sensory function: Continuous
  • Gross motor with fine motor coordination: Continuous
  • Olfactory (smell) function: Continuous
  • Respirator use qualification: Continuous
• Work Environment & Conditions
  • Effective stress management: Continuous
  • Rotating shifts: Frequent
  • Overtime as required: Frequent
  • Latex-safe environment: Continuous