Guest Services Representative - Borgata

The Job

Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner as by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment.

Provide dispatch services for guest requests to luggage assistance, housekeeping amenities, facilities requests, wake up calls, check outs, early arrivals, and late departures, and other special services requested by guest or administrative personnel.

Assign rooms according to guest request and preferences whenever possible.

Review/track/accommodate requests for changes and communicate to appropriate staff.

Identify and resolve any over-commitments by room types. Balance room inventory in advance.

Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.

Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports etc.

Balance clerk/cashier postings, cash and credit transactions on a daily basis.

The Ideal Candidate

High School Diploma or GED Required.

Required to work varied shifts, to include weekends and holidays.

1+ Years of Prior Relevant Experience in front desk Preferred.

The Perks & Benefits

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free parking on and off shift.

Healthcare, financial, and time off benefits.

Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community.

Pay Rate: The rate for this role is: $17.50.