Guest Services Representative

Job Code: PR5265

About Us

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

About the Role

The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.

Schedule

Part-time, Monday through Wednesday, 2pm–8pm.

Responsibilities

• Greet patients and guests, provide direction, and oversee lobby traffic.
• Provide general hospital information and assist customers with locating services.
• Communicate effectively with people of diverse backgrounds and all levels of authority.
• Respond quickly and properly to irregular and emergency situations.
• Perform additional duties as assigned.

Requirements

• High School Diploma or GED (required for those hired after November 2024).
• 1–2 years of customer service experience, preferably in a healthcare setting.
• Valid state driver’s license (required at facilities where Valet assistance may be needed).
• Effective communication skills with diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality and demonstrate problem-solving and critical thinking.
• Ability to function as part of a team as well as independently.
• Flexibility and adaptability to changing priorities in a fast-paced environment.
• Proficiency in operating a computer, including typing and using Microsoft Office.

Preferred Qualifications

• Current notary public or willingness to become one, if needed.

Physical Demands

• Constant standing, frequent walking, and bending/stooping.
• Proficient communicative, auditory, and visual skills; attention to detail and legible writing.
• Ability to lift/push/pull up to 100 lbs. (Safe Handling Equipment required for weights over 35 lbs.).
• May require the use of safety equipment, such as a HEPA mask, for infection prevention.
• On-call responsibilities as directed.
• Ability to travel between campus buildings, remote facilities, and out of town as needed.

Pay

The base compensation range for this role is $16.00 – $23.39 hourly. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education. The pay range does not include applicable incentive compensation programs such as shift differentials, clinical ladders, or other incentives available for eligible positions.