Guest Services Representative

Overview

The Office of Events is a growing department at Utah State University, tasked with exceeding expectations for all events hosted by the university. Guest Services Representatives are needed to ensure a fun, exciting, and safe experience for patrons at various events. Positions are currently open and for the upcoming school year. The role is based on campus in Logan.

Responsibilities

• Greet and welcome guests to Utah State University in a friendly and professional manner.
• Accurately perform access control of entry, including scanning or tearing tickets, identifying fraudulent tickets, and denying invalid credentials.
• Enforce "prohibited item" rules and communicate the need for compliance to guests.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and offer excellent customer service.
• Assist guests with questions, comments, complaints, or suggestions. Follow up when necessary.
• Maintain knowledge of Americans with Disabilities Act guidelines and follow proper emergency management procedures.
• Enforce individual event/venue rules and provide other services as required by the venue.
• Provide overall outstanding customer service.

Qualifications

• Three months experience with customer service is preferred.
• Excellent written and verbal communication skills.
• Excellent customer service and people skills.
• Ability to problem solve.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm and professional manner.

Required Documents

• Along with the online application, please attach a resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV.”
• Answer the following during the application: Please share your work availability and any conflicts (including class schedule, if applicable) for the upcoming school year.
• Document size may not exceed 10 MB.

Advertised Salary

$13.00/hr

ADA

The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds). Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Employees must also be prepared to stand, walk, ascend, and descend stairs for most of their shift. Additionally, the work environment may include confined or narrow spaces. Employees may work outdoors, may not be protected from weather conditions or contaminants, and may be exposed to extreme temperature fluctuations.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state. Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies ' long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Notice of Non-Discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, familial status, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law. Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities. In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.