Guest Services Representative

At Parks Hospitality Group, we are looking for a skilled Guest Services Representative to provide exceptional service for our guests.

Responsibilities

• Greet guests upon arrival and provide a positive first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Demonstrate professional phone etiquette, answering calls promptly and providing accurate information.
• Process payments, handle cash, and maintain accurate guest account records.
• Provide information on hotel amenities, services, and local attractions.
• Assist with luggage storage and wake-up calls as needed.
• Ensure the front desk and lobby areas are tidy and organized.
• Assist in training and mentoring other Guest Services Representatives.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a front desk or guest services role.
• TIPS certification required at hire.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.

Benefits

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location: Tru by Hilton / LivSmart by Hilton | 185 Stoneridge Dr, Columbia SC 29210