Guest Services Representative

Summary of position:

The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

Qualifications

• High school diploma or equivalent GED
• Prior hotel and hospitality experience preferred
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills

How We Can Elevate Your Career Advancement:

Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork:

Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.

Why work for NSH?

• Work-Life Balance: We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
• Paid Holidays: 6 Paid Holidays after one year of service (upon hire for salaried team members) - New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
• Paid Time Off (PTO) and Sick Leave: Available to all Team Members after one full year of service. You begin accruing from day one!
• Health and Wellness: These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.)
• Insurance Coverage: Medical and Prescription, Vision Dental, Employee Assistance Program, Hostcare, 100% Company Paid Life Insurance, 401(k) Retirement Plans With Match