Guest Services Representative

Key Duties and Responsibilities

• Pleasantly greets and assists guests in person or by phone and provides information and/or directions related to Navy Pier, public programs, events and other offerings and/or City of Chicago information.
• Facilitate and respond to informational needs of guests, contacts other Navy Pier, Inc. departments and/or personnel as needed to provide necessary assistance.
• Handles guest complaints, concerns, or compliments and reports to department management as directed.
• Receives and secures lost and found items and processes according to established policy.
• Stocks and distributes Visitor Guides and other related Navy Pier, Inc., and public program literature.

Education

• High School diploma or equivalent

Experience

• Requires a minimum of 6 months of customer service or related experience, preferably 12 or more months of in-person customer service experience.

Additional Qualifications

• Excellent verbal, written and interpersonal communication skills required.
• Excellent customer service skills with demonstrated initiative and ability to assist guests required.
• Maintain a neat and professional appearance.
• Ability and willingness to work a varied schedule including days, nights, weekends, and holidays.
• Able to handle multiple tasks in a sometimes-high-pressure environment.
• Familiarity with City of Chicago attractions, landmarks, public transportation. Familiarity with Navy Pier facilities and events are preferred.

WORK ENVIRONMENT

• Communicate effectively using the English language, including the ability to read, speak and understand what is shared.
• Possess specific vision abilities required by this job, including close and distance vision.
• Regularly (2/3 of the time or more) talk or hear.
• Frequently (1/3 to 2/3 of the time or less) stand and walk.
• Occasionally (1/3 of the time or less) sit, use hands to touch, handle or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch or reach with hands and arms.
• Work outside in a variety of (non-hazardous) weather conditions. Examples include moderate winds, light rain, moderate hear and or cold temperatures.