Guest Services Representative

About the Role

My Place Hotel in Aberdeen is seeking a dependable Guest Service Representative/Room Attendant to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

Responsibilities

• Front Desk & Guest Experience
  • Serve as the first point of contact for guests during arrival, stay, and departure
  • Complete reservations, check-ins, and check-outs using hotel systems
  • Post and verify charges including room rates, taxes, My Store purchases, and pet fees
  • Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
  • Address guest concerns professionally and escalate issues when appropriate
• Operational & Cleaning Assistance
  • Complete laundry, stocking supplies, and sanitizing common areas
  • Maintain the coffee bar and lobby
  • Clear snow and ice from entrances and sidewalks as needed
  • Deliver guest items such as towels, cribs, and toiletries
  • Issue and track keys and key cards for housekeeping and maintenance
  • Support housekeeping with guest room cleaning during high occupancy or staffing shortages
• Communication & Phone Support
  • Answer and route incoming calls using proper phone etiquette
  • Record messages accurately and manage guest wake-up requests
• Cash Handling & Records
  • Process credit card authorizations and cash transactions
  • Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
  • Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager
• Safety, Security & Property Support
  • Follow all safety and security procedures
  • Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
  • Monitor doors and lighting to ensure a secure environment

Requirements

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Pay

$14–$16 per hour

Benefits

• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities