Guest Services Representative

The Role

The Guest Services Representative is the first point of contact for guests entering a facility, making this role critical to shaping their overall experience. The Guest Services role is responsible for greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas.

Essential Duties And Responsibilities

• Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
• Provide guests with friendly and accurate directions.
• Check tickets for guests attempting to access their section and assist them in locating their seat.
• Maintain a fun, friendly, and safe environment in assigned sections.
• Responsible for keeping aisles, stairs and the concourse clear of safety hazards.
• Respond to guest complaints, questions, information requests and comments.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.
• Education And/Or Experience: High school diploma or equivalent. At least 18 years of age. One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.
• Reliable, punctual, and regular attendance with good communication skills. Must have reliable transportation to and from the facilities for scheduled shifts.
• Friendly, outgoing personality. Ability to take direction well and work well with others. Must be able to operate radio devices.

Skills And Abilities

• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
• Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
• Effectively and calmly interact with angry or emotional guests and employees.
• Ability to memorize, recollect, retrieve, and recite relevant information.
• Ability to follow standard operating procedures, and maintain company confidentiality.

Working Conditions

• Location: Desert Diamond Arena
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.