Guest Services Representative

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures And Hotel Policies.
• PRACTICE punctuality For Scheduled Shifts.

Requirements

• CUSTOMER SERVICE EXPERIENCE
• HOTEL EXPERIENCE IS A PLUS BUT NOT REQUIRED
• Attention to detail
• Reliability