Guest Services Representative

About this position

Reports to: Tour Sales Supervisor

Category: Seasonal (April - October in Hoonah, Alaska)

Compensation: $18.00 per hour, plus bonus potential

*UPDATE: Locals to Hoonah, AK only

What You’ll Do:

• Provide outstanding customer service to all Icy Strait Point guests.
• Sell tickets and provide guests with information about all available tours.
• Greet guests, conduct orientations, and manage line control.
• Aid in tour preparation, including:
• Verifying excursion requirements (e.g., weight checks, driver’s licenses).
• Ensuring waivers are signed.
• Escorting guests to tour vehicles or gondolas and ensuring timely departures.
• Managing secure bag check areas.

What You Bring:

• A willingness to learn about Tlingit culture and deliver a Tlingit introduction.
• Knowledge of local marine life, plants, animals, and birds is a plus.
• Strong verbal communication skills and the ability to work with both adults and children.
• A commitment to safety and attention to detail.
• The ability to learn, retain, and present excursion information accurately.
• Must be 18 years or older.
• A safety-sensitive mindset (subject to drug testing).

Physical Requirements & Work Environment:

• Willingness to live in a remote, rural community.
• Comfortable traveling by small plane or ferry to and from a remote location.
• Ability to walk and work on gravel roads in various weather conditions.
• Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.

Why Work at Icy Strait Point?

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.