Guest Services Representative

About the role

Hilton Columbia Center is seeking a Guest Services Representative to join our team. This position offers a competitive salary, benefits package, and a fun work environment.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Requirements

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Qualifications

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Skills

• Organizational skills.
• Customer service skills.
• Verbal and written communication skills.
• Team leadership skills.
• Problem-solving skills.

Benefits

• Competitive Salary.
• Exciting and Fun Work Environment.
• Top Notch Training and Growth Opportunities.
• Nationwide hotel employee rates at select properties.
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

Pay

Competitive Salary.

Schedule

Flexible schedule to accommodate the needs of the team and guests.