Guest Services Representative

Responsibilities

• Act as liaison to Hospital departments when called upon
• Aid patients and visitors with non-medical requests including: information, directions, hotel and dining recommendations and reservations, business services, transportation, travel arrangements, mailing and shipping items, lost and found and other guest service related requests
• Assist patients and visitors with any needs they may have while in the hospital
• Introduce self by name and job title when speaking in person or by telephone to patients, their families and others
• Report patient safety concerns and hazardous conditions in a timely and appropriate manner
• Confer with guests in person or by telephone to provide information, take or enter requests, refer unresolved customer concerns to designated department for further investigation and then follow through for loop closure
• Maintain an acceptable level of order, control, and safety in their assigned work area by enforcing the various Hospital Policies and Procedures
• Protect patients, visitors and employees from harm and reasonable fear of harm

Qualifications

• Must be able to listen carefully and anticipate guest needs
• Possess basic computer skills
• Must speak and communicate clearly, professionally and tactfully
• Must be able to multi-task; time management and problem solving skills are essential
• Must be able to work with minimal supervision
• Has strong interpersonal skills
• Possesses the ability to speak and communicate clearly, professionally and tactfully
• Has an excellent documentation skills

Benefits

• Shifts include evenings, midnights, weekends and holidays