Guest Services Representative and Night Auditor

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach guided by our values, which we call P.E.A.C.H.:

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Qualifications

• 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies P.E.A.C.H.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Physical Demands

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Benefits

• Competitive salary.
• Exciting and fun work environment.
• Top-notch training and growth opportunities.
• Nationwide hotel employee rates at select properties.
• Medical, dental, and vision coverage.
• Paid vacation time.
• 401k Retirement Plan.