Guest Services Representative - AH Union - PRN

About the role

Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Aids patients, visitors, and guests with wayfinding; escorts them to their destination by walking or using a wheelchair.
• Aids in transporting discharged patients to their means of transportation; helps patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitoring for safety and environmental concerns.
• Keeps front desk area neat, organized, and free of clutter.
• Assists with special projects and other clerical duties as assigned by the Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Requirements

• Must be able to stand or walk for long periods of time.
• Must be able to push/pull wheelchair and/or Staxi Chair as required.
• Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed.
• Must speak fluent English.
• In intact sense of sight, hearing, and touch.
• Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Qualifications

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Prior experience in healthcare preferred.

Skills

• Excellent customer service skills.
• Wayfinding and escorting abilities.
• Communication and coordination skills.
• Physical stamina and mobility.
• Basic computer skills.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

$18.85 - $28.30 per hour, based on qualifications, skills, relevant experience, and/or training.

Schedule

PRN as needed, M-F, some weekends.