Guest Services Representative (11am – 7pm EST)

About the role

Kirkland & Ellis is expanding its New York presence with the opening of a new office at 900 Third Avenue. This position is primarily located at 900 Third Avenue, but you may be asked to provide occasional support at 601 Lexington Avenue.

What You’ll Do

• Serve as the central coordination point for reception and conference center activities, maintaining real-time awareness of schedules, space usage, and operational changes.
• Answer and route incoming calls via the SDC phone system and greet guests warmly and professionally, directing them to conference rooms, offices, or designated spaces.
• Assign offices for visiting attorneys and clients, partnering with Practice Services, Technology, and other teams to ensure workspaces, equipment, connectivity, and supplies are fully prepared.
• Manage conference room reservations and changes using EMS Conference Room Booking software, adapting to evolving priorities, technology needs, and space constraints.
• Catering, foodservice, transportation, and related logistics coordination, confirming details, delivery timing, billing, and menu selections.
• Work across departments to anticipate needs, document visitor preferences, manage building access, and support special projects and administrative tasks as assigned.

The Schedule

This position is primarily located at 900 Third Avenue, with occasional support at 601 Lexington Avenue. The Schedule For This Position Is 8-hour shifts between 11:00 a.m. – 7:00 p.m. EST, Monday through Friday, with occasional support outside these hours as needed.

What You’ll Bring

• Education: Bachelor’s degree preferred or equivalent experience.
• Experience: At least one year of experience in a fast-paced, service-oriented environment such as hospitality, professional services, or corporate services.
• Client Service Excellence: A proven ability to deliver high-end, client-focused service with professionalism, discretion, and a solutions-oriented mindset.
• Communication Skills: Strong written, verbal, and telephone communication skills, with the judgment to assess needs and prioritize requests.
• Adaptability & Composure: Ability to manage multiple evolving priorities, anticipate issues, and adjust plans in real time while remaining calm under pressure.
• Collaboration & Organization: A team-oriented approach, strong organizational skills, and keen attention to detail.
• Reliability & Flexibility: Dependable, adaptable, and willing to work varying shifts within standard business hours.
• Technical Proficiency: Comfort with Microsoft Office (Outlook, Word, Excel), EMS Conference Room Booking software, and multi-line phone systems, or the ability to learn new systems quickly.

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range

New York City: $51,000 - $70,000

How to Apply

To complete an application and submit your resume, please click "Apply Now." Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.