Guest Services | Part-Time | PeoplesBank Arena

About the Venue

PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
• Greets all guests in a welcoming, friendly manner
• Examines each ticket to ensure correct date and event
• Escorts guests to correct seats
• Answers guest questions regarding event and arena, e.g., location of concession stands and restrooms
• Ensures non-smoking rules are followed
• Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
• Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
• Maintains a positive, outgoing demeanor always adhering to “Expectations for Guest Service”
• Accurately and thoroughly completes all pertinent reports and documentation

Qualifications

• Prior Guest Services experience required
• Excellent communication skills required
• Ability to work a flexible schedule, including days, nights, weekends, and holidays
• Ability to work at the arena in Hartford, CT, and the stadium in East Hartford, CT
• Ability to work in heights, in darkened areas, around crowds, loud noises, and flashing lights
• Ability to remain calm and focused in fast-paced environments and stressful situations
• Ability to work in adverse weather conditions as needed