Guest Services Multi Functional Agent - Grand Desert Resort

Job Summary

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.

Essential Job Responsibilities

• Assists in the Guest Services- Front Desk, Bell, Recreation and PBX departments - Multi-Functional Role
• Performs daily Guest Services functions such as guest check-in and check-out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
• Makes, confirms and cancels reservations for guests. Answers a variety of questions for guests pertaining to their reservations.
• Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
• Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
• Performs at your request/PBX functions when needed
• Fills in for the Recreation Department when needed
• Assists with The Bell Person Dept. when needed

Education

• Knowledge and Skills
• Organizational Skills.
• Excellent communication skills.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of supervision.
• Ability to read, write and understand English.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Maintains a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Able to multi-task and work in a fast paced environment.
• Able to be people oriented and able to work independently or with others as needed.
• Able to be detail oriented.
• Basic computer skills
• Ability to use basic office equipment including Fax, copier, printers
• Microsoft Office: Word, excel, outlook
• Key systems

Experience

• Equivalent to the education requirement may be accepted in lieu of the education requirement.

Scope/Financial Responsibility

N/A

How You'll Be Rewarded

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program