Guest Services Manager

Company Overview

We provide the best in hospitality – to our employees and our guests. We offer seasonal work and full‑time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hiring and training new sales and service associates, and maintaining liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing a classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people‑kind of person, then we want you for this position.

Responsibilities

• Ensure that all guests are treated efficiently and courteously, and that all standards are applied by staff members.
• Schedule and manage the front desk team.
• Work with other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow‑up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal revenue levels while maintaining high guest expectations.
• Supervise the activities and service levels of the bell staff to ensure arrivals, departures, and all other guest contacts are conducted efficiently and friendly.

Qualifications

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Strong verbal and written communication skills.
• Ability to act as a team leader in a collaborative environment.
• Basic computational ability.
• Basic computer skills.

Benefits

• 401(k) retirement plan.
• Performance‑based bonus.
• Dental insurance.
• Employee discounts, including discounts on hotels across the country.
• Health insurance.
• Paid time off.
• Vision insurance.
• Wellness resources.
• Medical, dental, and vision insurance options.
• Opportunities for monthly bonuses.
• DailyPay: access to earned wages before payday.