Guest Services Manager

About the role

As the Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager), you will provide supervision and direction to the front-end team while maintaining high standards of guest service throughout front-end operations. A typical shift includes bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

Benefits

• 10% employee discount on grocery items, with additional franchise-specific discounts at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations
• Get Paid Daily with DailyPay – access to earned pay before payday
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1.5×) pay for hours worked on company-recognized holidays
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges, and Resources
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services, plus up to five free in-person counseling sessions per situation/issue per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment, and more
• Tools, resources, and opportunities for career growth and development
• 401(k) plan options with a company match of up to 20% of the first 5% contributed
• Participation in the Employee Stock Ownership Program (ESOP)
• Education benefits, including tuition discounts and scholarship programs
• Additional voluntary benefits such as vision, accident, and critical illness insurance

Full-time employees are also eligible for:

• Medical & Dental Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Adoption Reimbursement
• Paid Family Caregiver Leave
• Company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance

Requirements

• Must be at least 18 years of age
• Previous retail/customer service experience preferred

About the company

Coborn’s, Inc. is a fast-growing, employee-owned grocery retailer serving communities across the Midwest. Our family of grocery stores includes Coborn’s, Cash Wise Foods, Marketplace Foods, Hornbacher’s, Tadych’s Marketplace Foods, Sullivan’s Foods, and Kessler’s. We offer guests an elevated shopping experience focused on freshness, value, and convenience, guided by our vision to inspire happiness, healthy living, and simplicity.

In addition to grocery stores, Coborn’s operates liquor stores under the Coborn’s Liquor, Cash Wise Liquor, Andy’s Liquor, and Captain Jack’s brands, as well as fuel kiosks and convenience stores under the Little Dukes and Coborn’s Express names. Many locations feature full-service pharmacies. We also manage other retail businesses, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert’s, Godfather’s Pizza, and Pet Supplies Plus. Supporting our operations are a central bakery, fresh foods commissary, and grocery warehouse and distribution center.