Guest Services Leader
About the Company
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Founded in 1958, our founding values, people-first culture, and commitment to giving back remain central to who we are today. Whether serving guests, team members, or trucking companies, we are dedicated to fueling people and keeping North America moving.
About the Role
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate will possess excellent customer service skills to respond to customer needs, be self-motivated, and assist managers with tasks to keep facilities well-maintained and running smoothly. This role requires knowledge of store operations and a commitment to quality and customer service.
Responsibilities
- Supervise employees and general store operations
- Maintain a customer-focused culture through excellent service
- Assist managers with tasks to ensure smooth facility operations
- Interact with hourly team members, customers, vendors, and corporate representatives
- Work a flexible schedule, including nights, days, weekends, and holidays
Requirements
- Previous experience or working knowledge of retail operations
- Incredible customer service skills
- Proficiency with calculators, computers, and other equipment
- Ability to work as part of a team
- Must pass a background check
Pay
Starting between: $14.95 - $22.22 per hour
Benefits
- Fuel Discount
- Nationwide Medical, Dental, and Vision Plan
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay