Guest Services Leader
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. We support a growing portfolio of brands with expertise in supply chain, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.
About the role
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate possesses excellent customer service skills to respond to the needs of customers, is self-motivated, and ready to assist managers with tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person is knowledgeable of store operations and Pilot Company’s commitment to quality and customer service.
Responsibilities
- Supervise employees and general store operations
- Maintain a customer-focused culture
- Assist managers with tasks to ensure smooth facility operations
- Interact with hourly team members, customers, vendors, and corporate representatives
Requirements
- Previous experience or working knowledge of retail operations
- Incredible customer service skills
- Proficiency with a calculator, computer, and other equipment
- Ability to work as part of a team
- Flexible schedule availability (nights, days, weekends, and holidays)
- Background check required
Pay
Starting between: $14.20 - $21.10 / hour
Benefits
- Fuel Discount
- Nation-wide Medical, Dental, and Vision Plan
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay